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Use Your Imagination Information and Contact Details
Purchasing
Use Your Imagination retails online, at selected events and by home parties.
Delivery charges for products ordered online are as follows:
£2.50 for orders under £30
FREE for orders £30 and over
UK orders only.
BFPO – please email us before ordering so we can advise of the correct postage charge.
If you wish to purchase by and make payment by cheque or postal order, please email or call us with your requirements and we will keep your order for 7 days in order for your payment to arrive. Orders will not be dispatched until payment has cleared.
Delivery
We aim to dispatch your order within 2 working days of the order being placed, and in many cases we exceed this and your order is dispatched the same day. However please allow 7 days before contacting us to advise you have not received your order. You will receive an email to advise you when the order has been dispatched.
All orders are sent via Royal Mail. We obtain a proof of posting for every order, and will be happy to help with tracing undelivered items. Please note, tracing requests cannot be logged with the Royal Mail until the items has been missing for 14 days
Returns
In line with the Consumer Protection (Distance Selling) Regulations 2000, we accept returns of unwanted purchases. Items must be unused, and in the same condition they were delivered in. Please contact us on info@useyourimagination.co.uk within 7 working days of receiving the delivery to advise us that you wish to return the item. We will then advise you of the returns procedure. The cost of returning the item will be the purchaser’s responsibility.
We choose our suppliers carefully so that our product range fully conforms or exceeds the Toy (Safety) Regulations 2005 and BSEN71. However, if you do find a problem please contact us as soon as possible on info@useyourimagination.co.uk
Contact Details
Rachel Stacey t/a Use Your Imagination
4 Unicorn House
Spa Hill
Kirton in Lindsey
North Lincolnshire
DN21 4NE
01652 650645 (between 10am – 4pm Monday-Friday)
VAT registration number: 902 7362 41
Mailing List
Every online purchaser will be added to our mailing list, unless you have selected not to be added on the checkout page. We only send a mailer every 2 months, which will include special offers for previous customers.
Please email us at info@useyourimagination.co.uk if you wish to be removed from the mailing list.